End of an era

Era Ends: Western Union Stops Sending Telegrams

After 145 years, Western Union has quietly stopped sending telegrams.

On the company's web site, if you click on "Telegrams" in the left-side navigation bar, you're taken to a page that ends a technological era with about as little fanfare as possible:

"Effective January 27, 2006, Western Union will discontinue all Telegram and Commercial Messaging services. We regret any inconvenience this may cause you, and we thank you for your loyal patronage. If you have any questions or concerns, please contact a customer service representative."

The decline of telegram use goes back at least to the 1980s, when long-distance telephone service became cheap enough to offer a viable alternative in many if not most cases. Faxes didn't help. Email could be counted as the final nail in the coffin.

Western Union has not failed. It long ago refocused its main business to make money transfers for consumers and businesses. Revenues are now $3 billion annually. It's now called Western Union Financial Services, Inc. and is a subsidiary of First Data Corp.

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